Shipping policy

Shipping Policy

At JT Aesthetic & Co., we strive to provide a seamless shopping experience and ensure your professional skincare products arrive safely and promptly.

TRACKING YOUR ORDER

Once your order ships, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

Please allow approximately 1–2 business days for order processing, in addition to the estimated shipping time.

If you have questions regarding your order or shipment, please contact us at orders@jtaestheticandco.com.

CANCEL OR CHANGE YOUR ORDER

We understand that you may occasionally need to make changes to your order.

If you need to cancel or modify an order, please contact us immediately at orders@jtaestheticandco.com.

Orders are processed promptly, and cancellations or modifications cannot be guaranteed once processing has begun.

U.S. SHIPPING OPTIONS

JT Aesthetic & Co. offers the following shipping options:

Standard Shipping — $8.00

  • Applies to orders under $70.

  • Estimated delivery: 3–5 business days.

Complimentary Standard Shipping

  • Available on orders of $70 or more.

  • Estimated delivery: 3–5 business days.

Express Shipping — $15.00

  • Estimated delivery: 1–2 business days.

Delivery estimates are in addition to order processing time.

Shipping options and rates are calculated at checkout.

ORDER PROCESSING & SHIPPING GUIDELINES

  • Orders are typically processed within 1–2 business days.

  • Orders are processed on business days, excluding weekends and U.S. federal holidays.

  • Shipping is subject to product availability and payment authorization.

  • Same-day shipping is not guaranteed.

  • Shipping rates, applicable sales taxes, and other charges are calculated at checkout.

  • Delivery times are estimates and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

  • Once an order has shipped, delivery is handled by the shipping carrier.

SHIPPING CONFIRMATION

Once your order has shipped, you will receive an email containing your shipment confirmation and tracking number, when tracking is available.

You may use this information to monitor your shipment's progress.

LOST, STOLEN, OR DAMAGED PACKAGES

If your package is lost, stolen, damaged, or marked as delivered but cannot be located, please contact us at orders@jtaestheticandco.com.

Our team will review your concern and assist with the appropriate next steps, including contacting the shipping carrier when necessary.

RETURNS AND EXCHANGES

All skincare product sales are final.

For information regarding damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

PROBLEMS WITH AN ORDER

Your satisfaction is important to us.

If you have questions regarding your order, shipping, or delivery, please contact:

JT Aesthetic & Co.

Email: orders@jtaestheticandco.com

Our team will be happy to assist you during regular business hours.